Saturday, March 10, 2012

Best Laid Plans V

Dear UPS - I win thanks for playing.

4 comments:

tim said...

...?

How did that work out!?

Pat G said...

Basically I refused delivery and told them to get stuffed. I spoke to the shipper who said UPS was going to toss the parcel in the trash if he didn't pay to take it back. We agreed that I would pay the $40 UPS fee to save the minis from the garbage and we would call it even.

UPS responded with a couple of emails telling me I would have to be at home during work hours to pay for the privilege of them delivering the parcel. I replied that no - we were doing them the favour of giving them our business, the duty on minis is 0% so if they wanted their $40, they would deliver to my residence after 4 p.m. with 24 hours notice so I could leave work early.

UPS responded that since the shipper and I obviously didn't understand UPS terms they would graciously waive the customs fee. I went to the depot the next day to get the parcel 0$ paid - end of game. I did get a rather dirty look from another customer who was being held over a barrel for the full rate.

tim said...

Virtual high five to you Pat!

wow...

I'll have to remember that for the next time someone decides to "upgrade" my delivery to UPS!

Herne said...

I stay away from UPS for the same problem Pat just had.... From the States I make sure they use USPS. I get my orders faster that way then with UPS...